Slack App Troubleshooting

Most teams install the Ticketping Slack app without issues.
If something doesn’t work as expected, here are the most common fixes:

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I don’t see the Add to Slack button

• Make sure you are logged into the Ticketping Dashboard.
• Only Slack workspace admins can authorize new apps.
  Ask an admin in your team to complete the installation.
• You might already have installed it.
• Start the Ticketping Slack App onboarding again through this link

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Messages aren’t coming through to Slack

• Confirm that the chat widget has been set up with the correct teamSlug from your dashboard.
• Check if Ticketping bot is present in your Slack channel — if not, reconfigure it via this link