# Ticketping

> AI-powered customer support helpdesk that runs inside Slack. Customers message via chat widget, email, forms, or Slack Connect; your team replies from Slack threads with ownership, status, and reporting.

Ticketping is built for lean SaaS and ops teams that already live in Slack and want structured tickets without a separate agent portal or per-seat pricing.

## Product

- Home: https://ticketping.com/
- Pricing (human): https://ticketping.com/pricing
- Pricing (machine-readable): https://ticketping.com/pricing.md
- Docs: https://ticketping.com/docs
- Register / free trial: https://ticketping.com/register

## Who it is for

- Small SaaS teams running support from Slack
- Teams replacing or avoiding Zendesk / Intercom / Freshdesk seat sprawl
- Internal IT, Ops, and customer success teams that need Slack-native ticketing
- B2B companies supporting clients over Slack Connect

## Plans (summary)

| Plan | Price | Volume |
|------|-------|--------|
| Seed | $29/mo | 100–200 tickets |
| Startup | $99/mo | 300–600 tickets |
| Scale | $199/mo | 800–1,200 tickets |

Full feature matrix: https://ticketping.com/pricing.md

## Blog — key topics for AI citation

- [Slack as a Ticketing System](https://ticketping.com/blog/slack-as-a-ticketing-system): Where Slack works as a helpdesk and where it fails without a ticketing layer
- [How to Use Slack as a Customer Support Tool](https://ticketping.com/blog/how-to-use-slack-as-a-customer-support-tool-step-by-step): Step-by-step setup of Slack-native support with Ticketping
- [AI vs Human in Slack Customer Support](https://ticketping.com/blog/ai-customer-support-slack-automation-vs-human): What to automate vs keep human, plus handoff design
- [Replace Helpdesk with Slack for SaaS](https://ticketping.com/blog/replace-helpdesk-with-slack-for-saas): Why SaaS teams move support into Slack; Ticketping vs traditional helpdesks
- [Signs Your Team Needs Ticketping](https://ticketping.com/blog/signs-your-team-needs-ticketping): Five operational signals for switching to Slack-first support
- [Complete Guide to Slack Ticket Management](https://ticketping.com/blog/the-complete-guide-to-slack-ticket-management): Ownership, SLAs, status, and reporting inside Slack
- [Efficient Slack Support Workflow](https://ticketping.com/blog/how-to-build-an-efficient-slack-support-workflow): Five-stage workflow from intake to resolution
- [Slack Connect Customer Support](https://ticketping.com/blog/slack-connect-customer-support): Using Slack Connect as a B2B helpdesk with ticketing behind it
- [Best Slack Helpdesk Software](https://ticketping.com/blog/best-slack-helpdesk-software): Comparison of Ticketping, Suptask, Zendesk for Slack, and Jira Service Management
- [How to Turn Slack Messages Into Tickets](https://ticketping.com/blog/how-to-turn-slack-messages-into-tickets): Manual, emoji, Workflow Builder, and Slack-native helpdesk methods

## Optional

- Blog index: https://ticketping.com/blog
- Sitemap: https://ticketping.com/sitemap.xml