Onboarding and UI refinements
Improved onboarding flow for new teams and polished UI with better animations.
Better Onboarding Experience
We’ve completely revamped the onboarding flow for new teams. When you first sign up, you’ll now get guided step-by-step instructions to:
- Connect your Slack workspace
- Configure your first channel
- Invite team members
- Set up working hours and auto-archive rules
Polished Interface
Several UI improvements make Ticketping feel more refined:
- Smoother animations — Drawers and transitions are now fluid and delightful
- Better feedback — Toast notifications give clear confirmation when you complete actions
- Improved navigation — User menu now has cleaner icons and better organization
Work Smarter
With working hours and archive features, your team can now:
- Set specific support hours when tickets are routed
- Automatically archive old resolved tickets to keep your queue clean
- Get tooltips showing SLA status at a glance
- Onboarding Fixed redirection issues in onboarding flow
- UI Fixed dark timeline colors on dashboard
- UI Fixed macOS-specific padding issues in sidebar
- Onboarding New guided onboarding flow for new teams
- UI Added smooth drawer animations using Resend's design patterns
- UI Improved user menu with new icons
- UI Added better labels throughout the interface
- Notifications Added nice toast notifications for better user feedback