AI handles the easy stuff. Your team handles nuanced tickets.
If a question needs human clarity, Ticketping hands it off to your team in Slack.
AI handles the easy stuff. Your team handles nuanced tickets.
If a question needs human clarity, Ticketping hands it off to your team in Slack.
Reduce repetitive tickets with AI
Your AI assistant instantly answers common questions — FAQs, order status, password resets — so your team focuses on tickets that actually need a human.
Improve resolution times
AI drafts responses for complex tickets before your team even opens them. Your agents start with context, not from scratch.
Reduce support costs
Automation where it helps. Human touch where it matters. Scale your support without scaling your headcount.
Smart handoffs to Slack
When AI can’t resolve a ticket, it sends a clear summary to your Slack channel with context your team needs to jump in fast.
You control the AI
Or turn off AI entirely — just real human-to-human support. Your workflow, your choice.
- Handoff Fixed Slack notification not sending when AI confidence score is exactly 50%
- Handoff Fixed thread context being lost after workspace rename
- Drafts Fixed AI drafts timing out for tickets exceeding 10,000 characters
- AI Improved handoff detection accuracy by 25% using updated classification model
- AI Added configurable confidence threshold in workspace settings
- Slack Added inline reply support for AI-resolved tickets in Slack thread
- Dashboard Added AI resolution rate metric to analytics overview