Better chat formatting and Slack channel selection
Chat replies now support rich formatting with Markdown, and selecting Slack channels is easier with a wider dropdown.
Rich Formatting in Chat
Your AI assistant now supports Markdown formatting in chat replies. This means:
- Bold and italic text for emphasis
- Code blocks for technical information
- Lists for step-by-step responses
- Links that customers can click
When AI suggests replies, the formatting comes through cleanly so customers see well-structured responses.
Easier Channel Selection
We’ve improved the Slack channel picker:
- Wider dropdown — No more cutting off long channel names
- Search as you type — Find channels quickly in large workspaces
- Better visibility — Clearer which channels are available
Under the Hood
Fixed how customer names appear in chat history, ensuring the right person is credited for each message.
- Chat Fixed Markdown rendering not displaying properly in AI chat
- Chat Fixed customer name display in chat replies
- Chat AI chat now renders Markdown for rich formatting
- Slack Increased width of channel selector dropdown
- Slack Added search functionality to channel selector