Slack workspace connection and member sync
Easier Slack workspace setup with member list and improved channel connection flow.
Connect Your Slack Workspace
Getting started with Ticketping is easier than ever. When you first sign up, you will be prompted to connect your Slack workspace if it is not connected yet.
The new Add to Slack button appears contextually when needed, making the setup process intuitive.
See Your Team Members
Your Slack workspace members are now visible in the settings page. This helps you verify who is connected and ensure your entire support team is set up properly.
Connect Channels
You can now connect specific Slack channels to Ticketping:
- Choose which channels to monitor for new tickets
- Set up channel-specific routing rules
- Configure notification preferences per channel
Better Settings Experience
We have improved the Slack settings page with:
- More descriptive labels
- Better spacing for readability
- Clearer status indicators
- Easier channel management
Handle Edge Cases
Fixed several issues with Slack installation:
- Better handling of failed installations
- Support for various Slack invite scenarios
- Improved error messages when something goes wrong
- Slack Fixed handling when Slack installation fails
- UI Fixed spacing issues in Slack settings page
- Settings Fixed default channel selection during onboarding
- Backend Fixed thread reply posting in monitored channels
- Backend Fixed duplicate email handling
- Slack Added Add to Slack button with smart conditions
- Members Show Slack workspace members in settings
- Channels Added ability to connect specific Slack channels
- Onboarding Prompt to connect Slack workspace if not done
- UI Better spacing and descriptions in Slack settings
- Backend Added Slack channel monitoring for incoming tickets
- Backend Auto-add bot to monitored channels
- Backend Send ticket assignment notifications to Slack threads
- Backend New permission scopes for Slack app