Archive, priority, and SLA improvements

Keep Your Queue Clean

Over time, resolved tickets can clutter your queue. Now you can archive old tickets to keep your active queue focused on what matters. Archived tickets are still searchable if you need to reference them later.

See Priority at a Glance

Ticket priority is now visible directly in the list view. Quickly identify which tickets need immediate attention:

• Urgent — Requires immediate response
• High — Important but can wait
• Normal — Standard priority
• Low — Backlog items

SLA Status Tooltips

When you hover over tickets, you’ll now see SLA information at a glance. Know exactly how much time is left before SLA breach and prioritize accordingly.

This helps your team stay on top of response times without checking each ticket individually.