Ticketping
Changelog

Ticketping public beta

Ticketping brings AI-assisted answers and a shared queue into Slack so lean teams can support customers without a separate heavy helpdesk tab. Threads stay the source of truth: customers keep using email or chat while your team stays in Slack.

Welcome to Ticketping

Ticketping brings AI-assisted answers and a shared queue into Slack so lean teams can support customers without a separate heavy helpdesk tab.

Threads stay the source of truth: customers keep using email or chat while your team stays in Slack. Roles are simple — admins configure, agents respond, observers get read-only insight — and human takeover is always one click away when the AI is not enough.

Core features

  • AI-powered answers — The assistant learns from your published help articles, macros, and past ticket resolutions to suggest replies instantly.
  • Unified ticket queue — All incoming requests land in one place, grouped by status (Open, Snoozed, Resolved).
  • Thread-first context — Every ticket links back to the original Slack thread, so the full conversation is always visible.
  • Human-in-the-loop — Agents can accept, edit, or dismiss AI suggestions with one click.

Roles and permissions

  • Admin — Full configuration: channels, routing rules, AI settings, team management
  • Agent — Respond to tickets, use AI assist, snooze and reassign
  • Observer — Read-only access to queue and ticket history

Getting started

  1. Connect your Slack workspace — authorize Ticketping in your Slack workspace settings.
  2. Configure a channel — pick which Slack channels Ticketping monitors for incoming tickets.
  3. Add your content — import help articles, write macros, or let the AI learn from past tickets.
  4. Invite your team — agents and admins need Slack accounts; observers can be any workspace member.

We are shipping quickly. Expect occasional maintenance windows; we will post here and in-app when they happen.