Landing page and customer portal
New marketing landing page and improved customer-facing ticket portal.
Your Public Face
A new landing page now showcases what Ticketping makes possible. See how Slack becomes a powerful support hub with AI assistance handling the easy stuff.
Customers Can Self-Serve
Your customers now have their own portal to:
- Create new tickets without email
- Track existing tickets in real-time
- Reply to ongoing conversations
- See status changes as they happen
The customer portal connects directly to your Slack workspace, so responses from your team appear instantly.
Help Center Built In
Documentation is now part of Ticketping. Create help articles, organize by category, and let customers find answers themselves. The AI pulls from these articles when answering questions.
Transparent Pricing
A new pricing page helps you choose the right plan. See features included at each tier and upgrade as your team grows.
- Customer Fixed customer login redirect issues
- Customer Fixed ticket creation while logged in as customer
- UI Fixed long word overflow in ticket descriptions
- Branding Fixed colors in customer reply forms
- Landing New landing page showcasing Ticketping features
- Customer Added customer ticket portal ("My Tickets")
- Customer Added customer authentication flow
- Pricing Added pricing page with plan options
- Help Added new help center with documentation
- SEO Improved page titles and descriptions