Customer Support meets Slack
Instantly respond to support tickets in slack threads.
No tab switchings. No delays.
Happy users.
Designed for lean teams
Where everyone on the team is customer-obsessed
Customer service
on the go
We've all put off replying to a ticket because ugh, another tab to open? That whole 'I'll deal with it later' thing? Yeah, it tanks your customer satisfaction.
But we're on Slack all day anyway, right? Now you can just hit reply right there in Slack. It's basically like chatting with your work buddy, except it's a customer.
Stay in the loop
passively
Being a founder is tough. You're juggling so many things at once. But staying close to customers is crucial.
Get notified in Slack when a new ticket comes in. Watch specific threads, or mute some. Control all notifs within Slack itself.
Surge in tickets?
we got you
When requests start piling up, you need more firepower. Our agent dashboard is built for speed with keyboard shortcuts, saved responses, and bulk actions.
Switch between Slack and the dashboard depending on your needs. Casual reply? Use Slack. Sudden surge? The dashboard has your back - batteries loaded.
How it works,
really
Customer contacts you
Through usual channels - email, help center, chat widget, or social media.
Ticket pinged ;)
You get a notification in Slack with the ticket details.
You respond in Slack
Or via our dashboard if you need to.
Everything syncs
All back and forth replies are synced to the ticket in the dashboard.